We want you to be satisfied with your purchase from Marudhar Craft Furniture. If you’re not completely happy with your order, we offer a straightforward return policy to make the process smooth and convenient. Please review the following guidelines before initiating a return:
1. Eligibility for Returns:
a. You can initiate a return within [number] days from the date of delivery.
b. The item must be unused, in its original packaging, and in the same condition as when received.
2. How to Initiate a Return:
a. Contact our customer service team at [email address] to initiate the return process.
b. Provide your order number, reason for return, and any relevant details.
3. Return Shipping:
a. You are responsible for the cost of return shipping unless the item arrived damaged or defective.
b. We recommend using a trackable shipping method to ensure the item reaches us safely.
4. Refund Process:
a. Once we receive the returned item and verify its condition, we will initiate the refund process.
b. Refunds will be issued to the original payment method used during checkout.
5. Damaged or Defective Items:
a. If your item arrives damaged or defective, please contact us within [number] days of delivery.
b. Provide photos of the damaged or defective item and packaging for our assessment.
c. We will arrange for a replacement or issue a full refund, including return shipping costs.
6. Non-Returnable Items:
a. Customized or personalized items are non-returnable, except in the case of damage or defect.
b. Clearance or sale items may have limited or no return options. Please check the product description for details.
7. Exchange Policy:
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.
8. Contact Us:
For return inquiries or to initiate a return, please contact our customer service team at [email address]. We are here to assist you and ensure a smooth return process.
Please note that the information provided in this Return Policy is subject to change. Please review this policy periodically for updates. Your satisfaction is important to us, and we appreciate your business with Marudhar Craft .