Thank you for choosing Marudhar Craft Furniture. We strive to ensure your satisfaction with every purchase. If you find it necessary to return an item, please read our Return Policy carefully to facilitate a smooth process.
1. Eligibility for Returns:
You may initiate a return within [number] days from the date of delivery.
The item must be unused, undamaged, and in its original packaging.
2. Initiate a Return:
- To start the return process, contact our customer service team at [email address] within the eligible return period.
- Provide your order number, reason for the return, and any relevant details.
3. Return Shipping:
- Unless the item arrived damaged or defective, you are responsible for return shipping costs.
- We recommend using a traceable shipping method to ensure the safe return of the item.
4. Inspection and Refund:
Once we receive the returned item and verify its condition, we will process the refund.
Refunds will be credited to the original payment method used during checkout.
5. Damaged or Defective Items:
- If your item is received damaged or defective, contact us within [number] days of delivery.
- Provide clear photos of the damaged or defective item and packaging for assessment.
- We will arrange for a replacement or issue a full refund, including return shipping costs.
6. Non-Returnable Items:
Customized or personalized items are non-returnable, except in cases of damage or defect.
Clearance or sale items may have limited or no return options. Refer to the product description for details.
7. Exchange Policy:
Currently, we do not offer direct exchanges. If you wish to exchange an item, initiate a return and place a new order.
8. Contact Us:
- For return inquiries or to initiate a return, contact our customer service team at [email address]. We’re here to assist you.